Privacy Policy

Sales Lift Ltd ("we", "us", "our") is committed to protecting the privacy and security of personal data. This policy explains how we collect, use, share and protect personal data when you visit our website (https://evie.help) or use Evie, our AI receptionist service for domiciliary care providers.

This policy applies to three groups of people, who are dealt with in separate sections below: (1) visitors to our website, (2) our care provider customers and their staff, and (3) individuals whose calls are handled by Evie on behalf of a care provider client (including care recipients, their families, and other callers).

1. Who we are

Data controller: Sales Lift Ltd, registered in England and Wales, company number 16517206, registered office at 843 Finchley Road, London, Greater London, England, NW11 8NA.

ICO registration: Not applicable.

Contact for privacy queries: [email protected], or by post to the registered office address above.

Data Protection Officer: Not applicable.

2. An important note on the calls Evie handles

Evie is an AI receptionist used by domiciliary care providers to answer, triage and route calls. Because of the care sector context, calls handled by Evie may include special category data under UK GDPR — for example, information about a care recipient's health, condition, medication, or care needs mentioned during a call.

We process this data as a data processor on behalf of our care provider customers (the data controllers for that call data), under a data processing agreement. If you are a care recipient, family member, or other caller, and you have a query about how your data was used, you should in the first instance contact the care provider you (or the person you were calling on behalf of) receive services from, as they control that data. We support our customers in responding to such requests.

Where we act as a processor, sections 5–8 below describe our own practices as a processor (security, retention, cookies); the legal basis and purpose for processing call data is set by the care provider controller, not by us.

3. Personal data we collect

a) Website visitors

Contact details you submit via forms (e.g. name, email, phone number, company name)
Technical data (IP address, browser type, device information, pages visited) via cookies and analytics — see Section 6

b) Care provider customers and their staff

Account and contact details (name, job title, email, phone number)
Billing and payment information
Configuration information provided to set up the Evie service (e.g. call scripts, routing rules)
Support communications and correspondence

c) Callers whose calls Evie handles

Caller phone number and, where given, name and contact details
Call recordings and/or transcripts
Information volunteered during the call, which may include care, health or medication-related details (special category data)

4. How and why we use personal data

We use personal data for the following purposes:

To provide, operate, and maintain the Evie platform for our care provider customers
To answer, transcribe, route and summarise calls on behalf of customers
To respond to enquiries and provide customer support
To manage accounts, billing, and our contractual relationship with customers
To improve and develop our services, including training and improving the underlying AI models, only where permitted under our customer agreements, and never using special category call content without appropriate safeguards — see Section 5
To meet legal, regulatory and contractual obligations
To send marketing communications where you have consented, or where permitted by law, and you can opt out at any time

Our legal bases include: performance of a contract, our legitimate interests (e.g. improving and securing our service), compliance with a legal obligation, and consent. Where we process special category data as a processor for a care provider, the relevant condition under Article 9 UK GDPR (e.g. health or social care purposes) is determined and documented by the care provider as controller.

5. Special category (health/care) data

We treat any health, care or medically-related information disclosed during calls with heightened care. We do not use this data for our own marketing or profiling purposes. Access is restricted to personnel and systems that need it to deliver the service, and we apply additional technical and organisational safeguards, including:

Encryption of call recordings and transcripts in transit and at rest
Access controls limiting who can view call content
Contractual restrictions on our infrastructure and technology providers regarding use of this data
Data processing agreements with every care provider customer setting out the scope of processing

6. Cookies and analytics

Our website uses cookies, including Google Analytics, to understand how visitors use our site and to improve it. Google Analytics collects information such as pages visited, time on site, and general location, using cookies and similar technologies.

You can control or delete cookies through your browser settings, and where required by law we will ask for your consent via a cookie banner before setting non-essential cookies.

Google's use of data is described at policies.google.com/technologies/partner-sites.

7. Who we share data with

We may share personal data with:

Care provider customers, where the data relates to a call handled on their behalf
Service providers who support our infrastructure, hosting, telephony, and analytics services, all based in the UK
Professional advisers, auditors, and regulators where required
A buyer or successor entity in the event of a merger, acquisition, or asset sale, subject to appropriate safeguards
Law enforcement or other authorities where required by law

We do not sell personal data. We do not transfer personal data outside the UK.

8. How long we keep data

Call recordings and transcripts: retained for 12 months, unless a longer period is agreed with, or required by, the relevant care provider customer
Customer account data: retained for the duration of the contract and 6 years afterwards for legal and accounting purposes
Website enquiry/marketing data: retained until you unsubscribe, or after 24 months of inactivity

Exact retention periods for call data handled on behalf of a specific care provider are set out in our data processing agreement with that customer.

9. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including encryption, access controls, staff training, and regular security review of our systems and service providers.

10. Your rights

Subject to certain exemptions, UK GDPR gives individuals the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Restrict or object to certain processing
Data portability
Withdraw consent at any time, where processing is based on consent

If you are a caller and your query relates to a call handled by Evie on behalf of a care provider, please contact that care provider directly, as they are the data controller. For all other queries, contact us at [email protected].

You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

11. Children's data

Our services are intended for use by adults (care providers and their staff). We do not knowingly collect data directly from children through our website. Calls handled by Evie may occasionally involve information about a child mentioned by a caller (e.g. a family member); this is handled under the same safeguards described in Section 5 and is subject to the care provider's instructions as controller.

12. Changes to this policy

We may update this policy from time to time. Material changes will be notified via our website or, where appropriate, directly to customers. The "Last updated" date at the top of this policy shows when it was last revised.

13. Contact us

Email: [email protected]
Post: 843 Finchley Road, London, Greater London, England, NW11 8NA

These terms and conditions ("Terms") govern the supply of the Evie AI receptionist service ("Service") by Sales Lift Ltd ("we", "us", "our"), a company registered in England and Wales with company number 16517206, registered office at 843 Finchley Road, London, Greater London, England, NW11 8NA, trading as Evie (https://evie.help), to the business customer identified in the applicable order or sign-up process ("Customer", "you").

By signing up for, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. The Service

Evie is an AI-powered call handling and receptionist service designed for domiciliary care providers, which may include answering calls, triaging enquiries, capturing information from callers, and routing calls or messages to the Customer.

We may update, improve, or change features of the Service from time to time. We will give reasonable notice of any change that materially reduces the functionality of the Service. Full details of current plans and features are set out at https://evie.help/subscribe.

2. Eligibility and accounts

The Service is provided to businesses only, and is not intended for consumer use.
You must provide accurate and complete information when creating an account, and keep it up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You must notify us promptly at [email protected] of any unauthorised use of your account.

3. Fees and payment

The Service is billed at £300 per month following the free trial described in Section 4, or as otherwise set out in your order at https://evie.help/subscribe.
Fees are payable monthly in advance, by Apple Pay or credit/debit card.
All fees are exclusive of VAT, which will be added at the applicable rate.
We do not charge interest on overdue amounts, but we may suspend the Service if payment is not received when due.
We may change our fees on renewal or with at least 30 days' notice.

4. Free trial

New customers receive a 14-day free trial from activation. At the end of the trial, you must either upgrade to Evie AI at £300 per month to continue the Service, or turn off call forwarding, after which Evie will no longer answer calls on your behalf. Dedicated onboarding support is provided to help you get set up during the trial.

5. Customer responsibilities

You agree to:

Use the Service only for lawful purposes and in accordance with these Terms
Ensure you have all necessary rights, consents, and legal basis to allow Evie to handle calls and data on your behalf, including any consents required from care recipients and their families
Provide accurate configuration information (e.g. call scripts, routing instructions) needed for the Service to function correctly
Not use the Service to make false, misleading, defamatory, or unlawful communications
Not attempt to reverse-engineer, resell, or misuse the Service outside the scope of your agreed plan

You remain responsible for your own regulatory obligations as a domiciliary care provider, including under the Care Quality Commission (or equivalent) framework and data protection law. Evie supports your call-handling but does not replace your professional or regulatory responsibilities.

6. Data protection

Each party will comply with applicable data protection law. Where we process personal data on your behalf as a processor (e.g. call recordings and transcripts), the terms of our Data Processing Agreement, available at https://evie.help/subscribe, apply and are incorporated into these Terms. Further detail on how we handle personal data is set out in our Privacy Policy.

7. Intellectual property

We (and our licensors) own all intellectual property rights in the Service, including the underlying software, AI models, and documentation.
We grant you a non-exclusive, non-transferable licence to use the Service during your subscription, solely for your internal business purposes.
You retain ownership of the data and content you input into the Service ("Customer Data"). You grant us a licence to use Customer Data solely to provide and improve the Service, subject to Section 6 and our Privacy Policy.

8. Service availability and support

We will use reasonable efforts to keep the Service available on an ongoing basis, excluding scheduled maintenance and matters outside our reasonable control.
Dedicated onboarding support is provided to help you set up the Service. For ongoing support, contact [email protected].
We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including third-party telephony, hosting, or AI infrastructure outages.

9. Suspension and termination

Either party may terminate for convenience by giving 30 days' written notice, unless a different notice period is set out in your order.
We may suspend or terminate the Service immediately if you breach these Terms, fail to pay fees when due, or if we reasonably believe use of the Service poses a legal, security, or safety risk.
On termination, your right to use the Service ends immediately. We will make Customer Data available for export for a period of 30 days following termination, after which it may be deleted in line with our retention policy.

10. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided "as is", and we do not warrant that it will be uninterrupted, error-free, or that AI-generated call summaries or responses will always be complete or accurate. You should not rely on the Service as a substitute for direct clinical, safeguarding, or emergency judgement by qualified staff.

11. Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to this, our total liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees paid by you in the preceding 12 months. We are not liable for indirect or consequential loss, including loss of profits, business, or data.

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and to use it only for the purposes of the agreement, except where disclosure is required by law.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. General

These Terms, together with your order and our Privacy Policy and Data Processing Agreement, form the entire agreement between the parties.
If any provision is found unenforceable, the remaining provisions continue in full force.
You may not assign or transfer your rights under these Terms without our written consent.
We may engage subcontractors to help provide the Service, but remain responsible for their performance.

15. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

16. Contact us